Dispute Resolucation policy

1. INTRODUCTION

1.1 The Society recognizes the importance of resolving disputes in a timely and effective manner. Members are encouraged to first attempt informal resolution through the concerned department.

1.2 If informal resolution is not possible, members may raise a dispute under this policy.

1.3 This policy covers disputes related to services, schemes, products, credits, and deposits provided by the Society.

1.4 The dispute resolution process consists of two steps: Mediation and Arbitration.

A. MEDIATION

• A mediator will be appointed from a panel selected by the Board of Directors.
• The panel is created in consultation with prominent members.
• The mediator facilitates communication to find a mutually acceptable solution.
• Mediation is non-binding.
• Mediation begins within 30 days of raising the dispute.

B. ARBITRATION

• If mediation fails, arbitration begins within 90 days. The decision is binding and falls under jurisdiction of courts where the state head office is located.
• The same mediation panel may act as arbitrators.
• The Society ensures fairness, impartiality, and timely resolution.

2. CONCLUSION

• Members are encouraged to use the dispute resolution system when needed.
• The Society is committed to fair and equitable resolution for all members.